Terms of Use

These terms are an agreement between you and Cooked Technologies Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us”), for the apps we publish that link to these terms (“our apps”) and any related website or service. “The App” means whichever of our apps you’re using. By downloading, accessing or using the App you agree to these terms. If you don’t agree, don’t use the App.

Some apps have extra rules, set out under Additional terms for each app. They form part of these terms for that app. If they conflict with the general terms, the app’s additional terms apply.

Our Privacy Policy explains how we collect and use your data and forms part of these terms. These terms take effect on the date shown at the top.

• You must be at least 16 to use our apps, or older if an app’s additional terms say so.
• If you’re under 18, you confirm a parent or guardian has read and agreed to these terms.
• You must be legally able to enter into this agreement, and not barred from using the App under the laws that apply to you.
• If you use the App for an organisation, you confirm you’re authorised to accept these terms for it.

Some features need an account. When you create an account:

• give accurate details and keep them up to date;
• keep your password secure and don’t share your account;
• tell us at contact@cookedtech.com straight away if you think someone else has accessed it.

You’re responsible for activity on your account unless it happened because of our failure to keep it secure.

You may use the App for your own personal, non-commercial use. You agree not to:

• break any law, or use the App to harm, harass or deceive anyone;
• upload unlawful, offensive, explicit or infringing content, including in your profile;
• upload photos or personal data of anyone other than yourself without their permission;
• impersonate anyone, or misrepresent your connection with anyone;
• get around usage limits, paywalls or security checks, or access our servers other than through the App;
• introduce viruses or malicious code, or disrupt or overload the App;
• copy, resell or scrape the App’s content, or reverse-engineer the App except where the law allows.

Photos, text and other material you add to the App (“your content”) stay yours.

• You give us a non-exclusive, royalty-free licence to store, process and display your content only as needed to run and provide the App to you, as described in the Privacy Policy. The licence ends when you delete the content or your account, except for copies we must keep by law.
• You confirm you have the rights to the content you add.
• We may remove content that breaks these terms.
• If you send us feedback or ideas, we may use them without owing you anything.

Our apps provide general information only. Nothing in them is medical, legal, financial or other professional advice.

• Results produced by AI can be wrong or incomplete. Check anything important before relying on it.
• Don’t use the App in place of advice from a qualified professional.
• Some apps carry more specific warnings in their additional terms.

Our apps are free to download. Some offer optional auto-renewing subscriptions, sold and billed by the app store you buy through (Apple App Store or Google Play). Each app’s plans, prices and what’s included are set out in its additional terms and shown in the App before you buy.

• Auto-renewal. Your subscription renews automatically at the same price unless you cancel at least 24 hours before the end of the current period. Your app store account is charged within 24 hours before renewal.
• Cancelling. Cancel any time in your app store’s subscription settings (iPhone: Settings → [your name] → Subscriptions; Android: Google Play → Payments & subscriptions). Your subscription stays active until the end of the period you’ve paid for.
• Refunds. The app store handles payments and refunds under its own policies. This doesn’t affect your legal rights.
• Price changes. If the price changes, the app store will tell you in advance and, where required, ask for your agreement.
• Free trials. If an app offers a free trial, any unused part of it ends when you buy a subscription.
• One account. A subscription is linked to the account you were signed in to when you bought it, and covers only the app you bought it in.

The App, including its software, design, text, graphics and trade marks, belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your own non-commercial use, under these terms. All other rights are reserved.

Third-party brand names, logos and product images belong to their owners and are shown for identification only.

• You can stop using the App and delete your account at any time in the App’s account settings. Deleting your account doesn’t cancel a subscription; cancel that with your app store.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires. Where reasonable, we’ll tell you first and explain why.
• We may stop offering the App. If we do, we’ll give you reasonable notice and, if you ask, give you a copy of your data.
• Sections that by their nature should continue (such as Intellectual property, Limitation of liability and Governing law) survive after these terms end.

We provide the App with reasonable care and skill, but we can’t promise it will always be available, uninterrupted or error-free, or that it will meet every need you have. Information from third parties (such as retailers, brands or data providers) may be incomplete or out of date. We may change, update or remove features.

Nothing in these terms affects your statutory rights as a consumer.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. You keep all your rights under UK consumer law.

Otherwise, we aren’t responsible for:

• losses that weren’t reasonably foreseeable;
• business losses, as the App is for personal use;
• products, services or websites run by third parties, including reactions to or results from products you buy;
• decisions you make based on the App’s content or results instead of professional advice.

Our total liability to you for any claim is limited to the greater of the amount you paid us for the App in the 12 months before the claim, or £100.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims in your local courts. If you live in the EU, you keep the protection of the mandatory consumer laws of your country.

If you have a complaint, please contact contact@cookedtech.com first so we can try to resolve it.

We may update these terms, including an app’s additional terms, for example to reflect changes to the App or the law. We’ll tell you in the App about significant changes before they take effect, and update the effective date at the top. If you don’t agree to the new terms, you can stop using the App and delete your account.

These terms apply on top of the general terms above, and only when you use that app.

Journey

Journey analyses photos of your skin and suggests cosmetic products and routines.

Skin scans are cosmetic guidance, not medical advice.

• Journey is not a medical device and does not diagnose, treat or prevent any condition.
• Scan results are produced by an AI model and can be wrong. Lighting, camera and angle all affect them.
• If you have a skin problem that worries you, is painful, spreading or changing, see a healthcare professional.
• Check product ingredients against your own allergies, and stop using any product that irritates your skin.

Who you can scan. Only scan your own face, or someone else’s with their permission. Don’t scan anyone under 16, or anyone under 18 without a parent’s or guardian’s consent.

Free and Premium. Journey is free with 4 skin scans a month. Journey Premium adds unlimited scans (fair-use limit of 20 an hour), your full scan history, photo comparison and progress insights.

Shop and retailer links. Journey doesn’t sell products. The Shop shows products from other brands with links to buy them from retailers.

• Your purchase is between you and the retailer. Prices and ingredients in Journey may be out of date; the retailer’s page is the one to rely on.
• Recommendations are based on your profile and scans, not on payments from brands.
• Some links may earn us a commission at no extra cost to you. We say so on the buy screen when a link does.

Deleting your account. Go to You → Account.

If you downloaded the App from the Apple App Store, Apple requires these terms because we use our own agreement instead of Apple’s standard one. Google Play users: Google is likewise not a party to these terms.

1. These terms are between you and us, not Apple. We, not Apple, are solely responsible for the App and its content.
2. You may use the App on any Apple device you own or control, as the App Store Usage Rules allow.
3. We are solely responsible for maintaining and supporting the App. Apple has no obligation to do so.
4. If the App fails to meet any applicable warranty, you may tell Apple, and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation.
5. We, not Apple, are responsible for any claims about the App, including product liability, failure to meet legal or regulatory requirements, and consumer protection or privacy claims.
6. We, not Apple, are responsible for investigating and handling any claim that the App infringes someone’s intellectual property.
7. You confirm that you are not in a country subject to a US Government embargo, and that you are not on any US Government list of prohibited or restricted parties.
8. You must follow any third-party terms that apply when using the App, such as your mobile carrier’s terms.
9. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Questions or complaints: Cooked Technologies Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, contact@cookedtech.com.